We hope you love your #ITSALOT item - every piece is packed iwth so much care. But, if something's not quite right, here's how we will make it OK:

RETURNS

If you change your mind or the fit isn't quite right, you're welcome to return your item within 28 days of receiving it. Items must be:

• Unworn and unwashed
• In their original conditon with tags still attached
• Returned at your own cost unless the item is faulty

To start a return, please email us at info@itsalot.co.uk with your order details an dreason for return. We'llguide you from there with kindness and ease.

 

REFUNDS

Once your return is received and approved, your refund will be processed within 5-7 working days to your original payment method. We'll send you a confirmation as soon as it's done.

 

Please note:

• Refunds to not include original postage costs
• Items marked final sale or personalised are not eligible for return

FAULTY OR INCORRECT ITEMS

Oh no - we're so sorry! Please contact us at info@itsalot.co.uk with a photo and your order details. We'll sort it quickly with either a replacement or a full refund.

Every order is printed, and then hand packed with care by our #ITSALOT team.

UK SHIPPING

• Standard delivery - £3.95 (free on orders over £50). Delivery 3-5 woking days via Royal Mail or Evri
• Express delivery - £5.95. Delivery in 2-3 working days (orders placed before 1pm)

You'll receive a shipping confirmation as soon as your parcel leaves us, with tracking if possible.

 

INTERNATIONAL SHIPPING

If you live outside the UK and would love to order, please email us at info@itsalot.co.uk and we will see what we can do 

 

Because we are a small team, we aim to dispatch all orders within 2-3 working days - sometimes quicker, always with care. During busy periods or launches, it may take a touch longer, (but we will always let you know)

Every parcel carries more than just products - it carries hope, comfort and a quiet message: It will all be OK.