Store Policy

Customer Care

At #ITSALOT, we believe in real people, real feelings and real kindness.

We're a small, heart led brand run by a team who care deeply about each other. Every message, order, and item is handled with genuine care, because we know for many of you this isn't just a purchase, it's part of a bigger journey.

Whether you're reaching out to us about a product, a delivery, or just need a little reassurance, we'll always do our best to respond promptly, with warmth and honesty.

How to reach us

You can email us at any time at info@itsalot.co.uk and we will get back to you within 1-3 working days - often much sooner. We're a tiny team but we see you, and we'll always treat you like a human, not an order number.

A gentle reminder

We're not a fast fashion brand - we're a slow, intentional space for softness and healing. Sometimes that means things take a little longer, but they're always made and packed with love.

If something is not right, please let us know - we'll do everything we can to make it OK.

Privacy & Safety

Your trust means everything to us.

At #ITSALOT, we are deeply committed to protecting your personal information and treating it with the same care we put into every hoody, tote, and tee. We collect only what we need to make sure your order gets to you safely and smoothly - and we never share your details, ever.

What we collect

your name
your email address
your shipping and billing address
your phone number (optional for delivery updates)
your order details and payment info (securely processed via stripe)

We do not store your payment information - that is handled securely by our trusted payment provider, using full encryption.

What we do with it

We use your information to:

process and delivery your order
send you confirmation emails and updates
reply to any queries or support needs
occasionally sned you gentle updates, if you've signed up for them.

We promise not to bombard you, and you can unsubscribe at any time.

Safety First

We keep your data secure using protected systems and never sell or pass on your details to third parties. Our website and store platform follow GDPR guidelines and UK data protection laws.

If you ever have questions about how your data is used, or want anything removed, just drop us a message at info@itsalot.co.uk - we're real people and always happy to help.

All content on this website and the #ITSALOT social media pages - including wording, photos, product descriptions, designs and blog posts - os the original work of Claire Turner / ITSALOT and is protected under UK copyright law.

Please do not copy, reproduce, or share any part of this site without written permission. This brand is deeply personal, born from lived experience, and every word and image carries meaning. Thank you for respecting that.

Payment Methods

Credit / Debit Cards
PAYPAL
Offline Payments